Delete your account
You can delete your account inside the app at any time. No email needed.
- Open Profile → Delete Account
- Confirm once; you are signed out immediately
- Personal data is purged within 30 days
Help
Here if something feels off
Most answers are below. If not, a real person reads support@daosophy.com — usually within two business days.
Restore a purchase
Reinstalled the app or moved to a new phone? Your purchase is tied to your store account.
- Sign in with the same Daosophy account
- Open Subscription → Restore Purchases
- Make sure you are signed into the same App Store / Play account
Cancel a subscription
Subscriptions are managed by Apple or Google, not by us.
- In app: Subscription → Manage Subscription
- iPhone: Settings → Apple ID → Subscriptions
- Android: Play Store → Payments & subscriptions
Export or correct data
For a copy of your personal data, or to correct something we store, email privacy@daosophy.com from your registered address.
- We respond within 30 days
- We may verify your identity first
FAQ
Quick answers
My AI reading failed or timed out
Check your connection and try again. If the model is briefly unavailable, the app retries automatically; you are not charged an extra free reading for a failed request. Still stuck? Email support@daosophy.com with the approximate time and your account email.
I forgot my password
Use “Forgot password” on the sign-in screen. If email delivery is unavailable in your region, contact support@daosophy.com and we will help you recover access.
Can I use Daosophy offline?
Chart calculations happen on our servers, so an internet connection is required. Previously loaded readings remain readable in your history.
Someone posted something abusive
Use the report button on the post or comment. Three independent reports hide it pending review, and our moderators follow up. For urgent safety issues, email support@daosophy.com.
Is my data used to train AI?
No. The model runs on our own servers, and your prompts and readings are not used to train third-party models. See the Privacy Policy for details.
How do I report a bug or suggest a feature?
Email support@daosophy.com with your app version, device and a short description. Screenshots help. We read every message.
Still need a hand?
Write to us. A human replies, usually within two business days.